Refund Policy

Website: shadow-keys.com

At Shadow Keys, we are committed to providing our customers with genuine and fully functional game and software keys. Since our products are digital goods delivered instantly via email or on-screen after purchase, we have specific rules regarding refunds.

1. Digital Product Nature

All products sold on shadow-keys.com are non-tangible, digital goods. Once a product key is delivered, it cannot be returned, revoked, or reused by us. Therefore, all sales are considered final.

2. Refund Eligibility

We may only offer refunds in the following cases:

• The product key is invalid or not working and cannot be replaced.
• You were charged more than once for the same order.
• The purchased product is out of stock and cannot be delivered.

3. Non-Refundable Situations

Refunds will not be issued if:

• You purchased the wrong product or key type.
• Your system or device does not meet the minimum requirements for the software or game.
• The key was already activated or redeemed after delivery.
• You changed your mind after the purchase.

4. Replacement Policy

If your key does not work, contact us within 7 days of purchase at support@shadow-keys.com with:

• Your order number.
• A clear description of the issue.
• Proof (such as a screenshot) showing the error message.
  If verified, we will provide a replacement key or a refund if a replacement is not possible.

5. How to Request a Refund

To request a refund, email us at support@shadow-keys.com with your order details. Our team will review your request and respond within 2 business days.

6. Chargebacks

Filing a payment dispute or chargeback without contacting us first may result in your account being banned from shadow-keys.com.

Shadow Keys
Email: support@shadow-keys.com